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WARRANTY POLICY

EVIS Warranty Terms and Conditions

1. Coverage and Duration: This warranty covers defects in materials, functionality and workmanship of products manufactured by EVIS* ("the Product") for a period of time, starting from the date of receiving said product by the original purchaser ("the Customer"). The products and their warranty duration are stated in the table below.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

2. Receiving Product and Installation:

  • Delivery without Installation: Upon receiving the item, the Customer is required to take a photo of the following:

    • Outer packaging photo x1 (Include consignment note details)

    • Inner packaging photo x1 (After unboxing)

 If there are any damages incurred, the Customer is required to submit the following:

  • Photo of damaged product x2

  • Video of damaged section x1

And to contact EVIS within 24 hours of receiving the Product to avoid any inconveniences caused. Any complaints received after 24 hours will strictly not be entertained.

 

  • Delivery including installation: Upon completion of installation, the Customer is required to thoroughly check the Product before acknowledging and signing the Delivery Order Form (D/O) provided by the installers. All complaints received after signing the D/O will strictly not be entertained unless covered by the warranty.

 

3. Warranty Claim Process:

  1. To make a warranty claim, the Customer must provide proof of purchase (Invoice), 2 photos and 1 video of the damaged or defected section and contact EVIS within 24 hours at the contact information provided below.

  2. The Manufacturer reserves the right to inspect the Product and determine whether the issue is covered under warranty.

  3. If the Manufacturer deems the issue covered under warranty, they will, at their discretion, repair or replace the defective parts or the entire Product.

 

4. Exclusions:

This warranty does not cover:

  • The transportation fee and/or service charges to collect the Product for replacement, repair, inspection or other relevant services.

  • Damage caused by misuse, abuse, negligence, accidents, or improper installation.

  • Regular wear and tear, including scratches, dents, and stains (water stains, bleaching or other such stains) to the table top, flip cover, grommet, table leg surface, chair mesh and accessory surface.

  • Modifications or alterations made to the Product without prior authorization from the Manufacturer.

  • Damage caused by non-authorized repairs or disassembly of the Product.

  • Damage resulting from exposure to extreme environmental conditions such as excessive humidity, temperature, sunlight, pollutants (sand, dust, dirt and other such pollutants), fire, flood, lightning strikes and other acts of God. 

 

5. Limitations of Liability:

  • The Manufacturer's liability under this warranty is limited to the repair or replacement of the defective Product, as determined by the Manufacturer.

  • The Manufacturer shall not be liable for any indirect, incidental, or consequential damages arising from the use of the Product.

 

6. Transferability: This warranty is non-transferable and applies only to the original purchaser of the Product.

 

7. Warranty Registration: The initial given warranty of 3 years (applies to table and chairs) and/or 3 months (applies to accessories) is applied immediately upon receiving the Product. The Customer is encouraged to provide proof of a Google Review of their Product to our contact number as provided below via WhatsApp within [7 days] of receiving their product(s) to activate the additional 2 years warranty. Failure to register will not affect the initial validity of the warranty [3 years].

 

7. Modification of Terms: The Manufacturer reserves the right to modify or update the terms and conditions of this warranty at any time without prior notice.

 

Contact Information:

EVIS

81, Jalan Maarof,

Bangsar, 59000

Wilayah Persekutun, Kuala Lumpur

603-2201 6863

www.evis.com.my

 

By purchasing and using the Product, the Customer acknowledges that they have read, understood, and agreed to the terms and conditions of this warranty.

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