WARRANTY POLICY

1. Coverage and Duration

The Warranty covers manufacturing defects in materials, functionality, and workmanship under normal, intended use, commencing from the date the Product is delivered to the original purchaser (“Customer”).

Warranty periods:

Product	Warranty Duration
Tilt+ Desk, Intelligent Desk, L-Shape Smart Desk, Elevia Smart Desk, Smart Desk Lite, Jr Desk, Smart Desk FE	5 years (2 years standard + 3 years bonus upon registration per Section 7)
Storia, Ottimo, ErgoX, ErgoLeder, ErgoFlow+, ErgoFlow	5 years (2 years standard + 3 year bonus upon registration per Section 7)
Zenia	1 year
Accessories	3 months

This Warranty applies only to products purchased from EVIS or authorised EVIS channels, unless otherwise agreed in writing.

“Normal, intended use” excludes abnormal or commercial/high-duty usage, misuse, or use outside published specifications.

2. Delivery, Receiving Product and Installation Checks

A) Delivery without Installation (Courier/Drop-off)

Upon receipt, the Customer should inspect the packaging and Product as soon as reasonably practicable.

For transit damage or missing items, the Customer must notify EVIS within 24 hours of delivery and provide:

Outer packaging photo (including consignment note) – 1 photo
Inner packaging photo after unboxing – 1 photo
Photos of damage – at least 2 photos
Video showing the affected area – 1 video

Claims made after 24 hours for transit damage may be rejected due to courier/insurance limitations.

B) Delivery including Installation

Upon completion of installation, the Customer should inspect the Product before signing the Delivery Order Form (D/O).

Signing the D/O confirms completion of delivery/installation and that there is no visible damage noted at handover.
It does not waive the Customer’s right to claim for manufacturing defects arising during the Warranty period.

Any visible cosmetic or physical issues must be recorded on the D/O at handover. Issues not recorded are deemed accepted as satisfactory condition at handover, subject always to manufacturing defects arising later.

3. Warranty Claim Process

To submit a Warranty claim, the Customer must provide:

Proof of purchase (invoice/receipt)
Clear photos (minimum 2) and a video (minimum 1) showing the issue
A brief description of the fault and when it occurred

Customers should notify EVIS within a reasonable time and before continued use causes further damage after discovering a defect. EVIS may request additional information, troubleshooting steps, or inspection.

EVIS reserves the right to inspect the Product (on-site or via return) to determine whether the issue is covered.

4. Remedies

If EVIS confirms the defect is covered, EVIS will (at its discretion):

Repair the Product; or
Replace defective parts; or
Replace the Product (same model or equivalent); or
Provide another appropriate remedy permitted by law

Replaced parts may be new or refurbished and become EVIS property unless otherwise stated.

5. Exclusions (Not Covered)

This Warranty does not cover:

Normal wear and tear (including scratches, dents, stains, mesh sagging over time, discoloration)
Cosmetic issues that do not affect functionality
Damage caused by misuse, abuse, negligence, accidents, or improper handling
Improper installation, relocation, or use outside intended specifications
Unauthorised modifications, alterations, repairs, disassembly, or use of non-approved parts
Damage due to environmental conditions (excess humidity, heat, sunlight, pollutants such as sand/dust/dirt), fire, flood, lightning, or other acts beyond reasonable control
Issues caused by power surges, unstable power supply, or external electrical faults (for powered products)

6. Service Fees, Transport & Access

For approved warranty claims, EVIS covers the cost of parts and workmanship required to rectify the covered defect.

Transportation / onsite service fees may apply depending on the Customer’s location and service requirements. EVIS will communicate any applicable charges upfront. Where a defect is confirmed to be manufacturing-related, EVIS may waive or subsidise reasonable service/logistics fees at its discretion.

If inspection determines the issue is not covered, the Customer may be charged inspection, transport, or service fees before repair proceeds.

EVIS may require a deposit for inspection/transport fees which will be refunded/waived if a manufacturing defect is confirmed.

7. Warranty Registration / Bonus Warranty

The standard warranty is activated automatically upon delivery.

Eligible Products may receive bonus warranty when the Customer completes registration within 7 days of delivery as follows:

Submission of proof of purchase, serial number (if applicable), and customer details via EVIS’s registration channel; and/or
Submission of proof of registration and/or review through channels specified by EVIS from time to time (if offered).

Failure to register does not affect the standard warranty coverage.

EVIS may change promotional bonus warranty mechanisms from time to time, but such changes will not reduce warranty already activated.

8. Non-Transferability

This Warranty is non-transferable and applies only to the original purchaser, unless EVIS agrees otherwise in writing.

9. Limitation of Liability

To the fullest extent permitted by law, EVIS’s liability under this Warranty is limited to the remedies in Section 4. EVIS is not liable for indirect, incidental, or consequential losses (including loss of profits, loss of use, or business interruption).

Nothing in this Warranty limits rights or liabilities that cannot be excluded under applicable law, including mandatory consumer protections.

10. Updates to This Policy

EVIS may update this Warranty Policy from time to time. Updates apply prospectively and will not reduce coverage already activated for existing Customers.