PRIVACY POLICY
EVIS® is a brand operated by Taurus Brown Sdn Bhd (“EVIS”, “we”, “us”, “our”), a company incorporated in Malaysia. We are committed to protecting Personal Data in accordance with applicable laws, including the Personal Data Protection Act 2010 (Malaysia).
This Privacy Policy explains how we collect, use, disclose, store, and protect Personal Data when you access or use our website www.evis.com.my, purchase our products, communicate with us, or use EVIS mobile applications and connected products (collectively, the “Services”).
By accessing or using our Services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
1. WHAT “PERSONAL DATA” MEANS
“Personal Data” refers to information that identifies or can reasonably identify an individual, whether directly or indirectly. This includes, but is not limited to, names, contact details, delivery information, order records, device identifiers, and usage data.
2. PERSONAL DATA WE COLLECT
A. Information You Provide to Us
We may collect Personal Data that you voluntarily provide, including:
Identity & Contact Information: name, email address, phone number
Delivery & Billing Information: shipping address, billing address
Transaction Information: products purchased, order numbers, invoices, warranty registrations, service records
Communications: emails, messages, enquiry forms, WhatsApp or social media communications
Account Information: login credentials and preferences (if applicable)
Payment Information:
Payments are processed by third-party payment gateways. EVIS does not store full credit or debit card numbers on its servers. Payment data is handled by payment service providers in accordance with their own privacy policies and security standards.
B. Information Collected Automatically (Website)
When you use our website, we may automatically collect:
IP address, browser type, device type, operating system
Pages visited, interactions, session duration, referral URLs
Cookie identifiers and analytics data
We use cookies and similar technologies for:
Essential site functionality (e.g. cart, session management)
Website analytics and performance improvement
Advertising measurement and remarketing (where enabled)
You may manage cookie preferences through your browser settings. Disabling cookies may affect certain site functions.
C. Mobile Applications & Connected Products
When you use EVIS mobile applications or EVIS smart products, we may collect:
Device and App Information: device model, operating system, app version
Usage and Diagnostic Data: feature usage frequency, system activity, crash logs, error logs
Server Logs: access times, pages or features viewed, interaction history
Bluetooth & Location Permissions:
Our mobile applications may request permission to access Bluetooth or nearby devices in order to connect with and control EVIS products. On certain Android devices, Bluetooth functionality requires location permissions due to operating system requirements.
Location data, if collected, is used solely to enable Bluetooth functionality and is not used for advertising or tracking purposes.
Product Usage Statistics:
EVIS products may transmit basic usage statistics and diagnostic data to the EVIS mobile application and EVIS cloud servers to support product functionality, troubleshooting, and future product improvements.
Certain app-related data may be processed using cloud infrastructure located in Singapore.
3. PURPOSES OF COLLECTION AND USE
We collect and use Personal Data for legitimate business purposes, including:
Processing and fulfilling orders, deliveries, returns, and warranty claims
Providing customer support and responding to enquiries
Managing installations, servicing, and after-sales support
Operating, maintaining, and securing our Services and systems
Improving products, applications, and user experience
Preventing fraud, abuse, and unauthorised access
Sending marketing communications where permitted
Complying with legal, regulatory, and contractual obligations
4. MARKETING COMMUNICATIONS
EVIS may send marketing communications about products, services, or promotions.
You may opt out of marketing communications at any time by:
Clicking the “unsubscribe” link in our emails; or
Contacting us using the details in Section 11
Opting out of marketing does not affect transactional or service-related communications (e.g. order confirmations, warranty notices).
By using the Services or making a purchase, you consent to receive marketing communications from EVIS, subject to your right to opt out at any time.
5. DISCLOSURE OF PERSONAL DATA
We may disclose Personal Data to third parties strictly on a need-to-know basis, including:
Payment service providers and financial institutions
Courier, logistics, and installation partners
IT service providers, cloud hosting, data storage, and security providers
Customer support, CRM, and communication platforms
Analytics and advertising service providers (where applicable)
All service providers are required to process Personal Data only for the purposes instructed by EVIS and to apply appropriate safeguards.
We may also disclose Personal Data where required by law, court order, regulatory authority, or where necessary to protect EVIS’s legal rights, property, safety, or the public.
6. CROSS-BORDER DATA TRANSFERS
Personal Data may be stored or processed in Malaysia and in other jurisdictions where EVIS or its service providers operate, including Singapore.
Where Personal Data is transferred outside Malaysia, EVIS takes reasonable steps to ensure that such transfers are subject to appropriate safeguards consistent with applicable data protection requirements.
7. DATA RETENTION
EVIS retains Personal Data only for as long as reasonably necessary for:
The purposes stated in this Policy
Warranty and service obligations
Accounting, tax, and legal compliance
Dispute resolution and enforcement of agreements
Personal Data may be retained even after account closure where required by law or fraud prevention, warranty enforcement, accounting/tax compliance, dispute resolution, legal enforcement, and other legitimate business purposes.
8. YOUR RIGHTS
Subject to applicable law, you may request to:
Access your Personal Data
Correct inaccurate or incomplete Personal Data
Withdraw consent where processing is based on consent
Object to direct marketing
Requests may be subject to verification of identity and legal limitations. EVIS may refuse or limit requests where permitted by law (e.g. where data must be retained for legal or contractual reasons).
9. SECURITY MEASURES
EVIS implements reasonable administrative, technical, and physical safeguards to protect Personal Data against unauthorised access, disclosure, alteration, or loss.
However, no method of transmission or storage is completely secure, and EVIS cannot guarantee absolute security.
10. THIRD-PARTY WEBSITES
Our Services may contain links to third-party websites or services. EVIS is not responsible for the privacy practices or content of third parties. Users should review the privacy policies of those third-party services independently.
11. CONTACT & DATA REQUESTS
For privacy-related enquiries, access or correction requests, or marketing opt-out requests, please contact:
12. CHANGES TO THIS POLICY
EVIS may update this Privacy Policy from time to time. Updates will be published on this page with a revised effective date. Continued use of the Services after updates constitutes acknowledgment of the updated Policy.
This policy forms part of EVIS’s Terms & Conditions and shall be read together with them.
